Last Updated: August 27, 2026
At Priest Londons, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.
1. Return Eligibility
We accept returns for eligible products within [14/30] days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging, tags, and accessories where applicable.
- The item must not show signs of wear, damage, washing, alteration, or misuse.
- Proof of purchase or order information may be required.
Items that do not meet these conditions may not be eligible for a return or refund.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Items marked as final sale
- Personalized or customized products
- Gift cards
- Products that have been used, worn, washed, or damaged after delivery
- Items returned without original packaging or tags where required
Please check the product description before placing your order.
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
After reviewing the issue, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.
4. How to Request a Return
To request a return, contact us at:
Email: [Your Customer Support Email]
Please include your order number and the reason for your return.
Do not send an item back before receiving return instructions from our customer service team.
5. Return Shipping
Unless the item is defective, damaged, or incorrectly supplied, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
7. Partial Refunds
In certain circumstances, only a partial refund may be issued if:
- The product has signs of use or wear
- The product is damaged after delivery due to customer handling
- The product is missing original components or packaging
- The return does not meet the requirements of this policy
8. Exchanges
If you would like to exchange an eligible product, please contact us before returning the item.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it yet:
- Check your bank or payment account.
- Contact your payment provider.
- Contact your bank if necessary.
- If you still have not received your refund, contact us at [Your Customer Support Email].
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
Cancellation requests cannot always be guaranteed once an order has entered processing or shipping.
If the order has already been shipped, you may need to follow the standard return process.
11. Policy Changes
We reserve the right to update or modify this Refund & Return Policy at any time.
Any changes will be posted on this page with the updated “Last Updated” date.
12. Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
Store Name: Priest Londons
Contact: +447462239656
Email: support@priestlondons.shop
Address: 16 Poppy Meadows Wilkinson Drophadleigh, Benfleet, United Kingdom, SS7 2FA
